Only guests who check in properly, submit their valid identity documents (identity card, passport), sign a hotel ID card and provide a guarantee in the form of advance payment in cash or card preauthorization in the respective amount may be accommodated at our hotel, provided that no reason for refusing to provide the Hotel services exists, as specified in Article 16 below. Determination of a guest’s eligibility is at the Hotel’s sole discretion. If a guest fails to submit their valid identity document, the Hotel may refuse to accommodate such guest, in accordance with the Act on Local Fees for Czech Nationals and Act No. 314/2015 for foreign clients.
Whenever a guest who has already checked in enters the hotel, they may be required to present a valid hotel ID card provided to them upon check-in.
For accommodation and related services, the guests will be obliged to make a payment based on the Hotel’s current price list upon arrival, or they may be invited to make an advance payment before arrival.
Cancelation terms: Each individual booking includes individually determined cancelation terms. A cancelation fee or late cancelation fee is charged based on the cancelation terms applicable to the particular booking.
In special cases, the Hotel may offer to the guest accommodation different from that agreed previously, provided that such accommodation does not differ significantly in its basic parameters (hotel room equipment), from the guest’s order confirmed by the Hotel.
If the guest wishes to extend their stay at the hotel, the Hotel may offer them a room other than that in which the guest originally stayed.
If the guest has ordered a single room and received an immediate confirmation of their order, the Hotel will charge them the price of a single room even if the guest stays in a double/triple room or an apartment.
The Hotel is not liable for losses or damages of any items brought to the hotel by the guest, which have not been deposited in the hotel safe. The Hotel is not responsible for any other items deposited or left elsewhere. Money and other valuable items must be placed in the safe in the guest’s room. If, however, the value of such items exceeds USD 3,000, they must be deposited in the hotel safe. If the guest fails to deposit items exceeding the value of USD 3,000 in the hotel safe, the Hotel will not be liable for any losses or damages to such valuable items. The Hotel is liable for jewellery, money and other valuable items only if they were deposited in the hotel safe or accepted by the Hotel in custody or damaged by the actions of hotel employees. Personal safes are built into the rooms. The Hotel is not liable for items deposited in such room safes or the guest’s own personal safe. Safe operating instructions are inside each safe.
Guests may use their room for a period agreed previously with the Hotel. If no period has previously been agreed, the guest will be obliged to vacate their room and check out on or before 12:00 on the last day of stay at the hotel. If the guest fails to do so, the Hotel may charge the guest accommodation for another night.
Based on a confirmed order, the Hotel is obliged to accommodate the guest from 15:00 to 12.00. The room will be booked for this period for the guest, unless provided otherwise in the order. Any requests for accommodation before 12:00 must be agreed upon with the Hotel in advance and the guest must wait for the Hotel confirmation. Guests who wish to be accommodated before 14:00 will also pay the price of accommodation for the previous night if their rooms could not have been occupied in the previous night because of that request.
Without prior consent of the Hotel, guests are not allowed to move furniture, adjust or otherwise tamper with electrical or any other installations either in their rooms or in the common rooms of the Hotel.
Guests are not allowed to smoke in the rooms or common areas of the Hotel, except in the areas expressly reserved for smoking. In the case of a breach of this obligation, the Hotel may charge the guest a penalty of CZK 3,000.
Organisers of group bookings are obliged to inform the reception regarding the change of the room number among the passengers in the group. In the event of a breach of this obligation, the hotel is entitled to charge the guest a penalty of € 500.
In the hotel and in their rooms in particular, guests are not allowed to use their own electrical appliances and devices, except for those used for the guest’s personal hygiene, such as shavers and massage appliances.
Whenever leaving their rooms, guests must turn off the water taps, turn off the lights in the room and close the door. When vacating the room to check-out, access cards for access to the Hotel room or other premises in the Hotel must be returned to the Front Desk.
For the sake of safety, children under 10 years of age are not allowed to be left unsupervised by an adult either in a room or in other Hotel rooms and areas. For any damages caused by children in the Hotel, their legal guardians shall be liable.
For the sake of safety, the Hotel also reserves the right to refuse to accommodate, immediately terminate accommodation of, refuse to attend to, or prohibit from staying at the Hotel, any persons who do not comply with the standard of an internationally recognised four-star hotel due to their appearance, behaviour, or conduct. The same also applies to persons who:
behave in a manner that causes unreasonable disturbance to, or outrage among, the other guests;
use or distribute addictive or psychotropic substances;
are under the influence of alcohol or toxic substances;
hawk or otherwise sell products or services without prior consent of the Hotel;
pester or harass other guests by gestures, making direct sexual propositions, or otherwise offer sexual services;
use the common rooms of the Hotel for a purpose other than that for which they are designed.
Dogs and other animals may be accommodated at the Hotel provided that the owners can prove they are perfectly healthy. If the Hotel approves accommodation for an animal, the Hotel may charge an additional fee based on the current price list. Animals may not be left unsupervised in a Hotel room. Animals may not lie on beds or other furniture designated for the guests’ repose. Dogs may walk in public areas of the Hotel only if wearing a muzzle and if accompanied by their owner (or by a person accompanying the animal).
Guests are required to be quiet and show respect for other guests during night time hours from 22:00 – 07:00.
Guests will be liable for loss of or damage to the Hotel’s property according to the generally applicable legal regulations. Guests must pay for any damages caused by them unless they can prove they did not cause such damages. This claim applies also to damages discovered after the guest’s departure.
If during their stay, the guest has any reasonable wishes or complaints, they may address the respective hotel employees who will make every effort to comply with the guest’s wishes.
Use of the Hotel parking lot by a checked-in guest is subject to a fee based on the current price list. The Hotel does not operate a guarded parking lot and it will not be liable for any damages to the guest’s vehicle.
Guests will pay for the accommodation for the whole stay during check-in. For other services, guests will pay during or at the end of their stay at the Hotel. Guests may be required to pay the amount outstanding any time during their stay at the Hotel. The bills will become due and payable as soon as presented to the guest. The Hotel has the right to obtain guarantee to the amount of € 50/1 night for other services, upon booking of the accommodation and related services, or any time after the guest’s check-in to the Hotel. The Hotel will submit final account of accommodation and services received by the guest at the guest’s check-out from the Hotel.
For the sake of safety, non-resident visitors are only allowed to stay in the Hotel rooms from 6 a.m. until 10 p.m. Every non-resident visitor must sign in at the reception desk. If a visitor does not leave the room on or before 22:00 the guest will be charged accommodation as an additional person in the room.
Hotel guest rooms are not equipped with audio-visual and audio devices. Guests are forbidden to use their own audio-visual or audio devices in the guest rooms, in combination with audio-visual electric devices already installed and owned by Hotel.
The Hotel is entitled to decide whether to place an audio-visual or an audio device in the conference rooms and public areas, provided that such device will only be used for the guest’s/organiser’s personal needs. When applying for an audio-visual or an audio device, the guests/organisers must notify the Hotel if and whether they wish to use such devices for other than personal needs. In such a case, it is the guest’s/organiser’s responsibility to notify and receive the necessary consent from organisations representing the copyright holders. Without prior consent of these organisations, the guests/organisers are not allowed to use an audio-visual or an audio device in the hotel.
Guests are required to adhere to these House Rules, and they are bound to familiarise themselves with them. In case of a breach, the Hotel management may terminate the contract for the provision of the Hotel services before expiry of the contract. Depending on the severity of the breach, the Hotel may also co-operate with the Hotel security guards or the Police of the Czech Republic.
These House Rules enter into force and effect as of 01.01.2018.
Reception: 24 hours every day
Check-in (arrival) – from 3:00 pm
Check-out (departure) - by 11:00